1 Day
"Lots of great takeaway information that can be implemented in my office" - StarEast 2006 attendee
"I would definitely recommend or attend another one of his (Randy's) courses." -Michael Zehring
This one-day workshop is designed for test leaders and test managers, people who expect to be in a test leadership role, or people who lead other test managers and test leaders. The main objective of this session is to teach you how to influence your team and others to make testing the best it can be in your organization.
Test team leadership has many unique challenges and many test team leaders (especially new ones) find themselves ill-equipped to deal with the problems they face on a daily basis. The test team leader must be able to motivate and influence people, while keeping the test on track with time and budget constraints.
The first part of this session will focus on how to grow as a leader and how to influence your team and those around you. You will learn how to become a person of influence, deal with interpersonal issues, and how to influence your team in building their skills and value.
The afternoon session will focus on influencing those outside of your team. You will learn how to communicate your value to management, how to stand firm when asked to compromise and how to improve by learning from successes and failures.
Finally, you will develop your own action plan to implement the things you plan to do to grow as a leader.- Learn how to encourage and grow your test team.
- Understand the key issues in influencing others.
- Learn how to deal with people issues that can easily derail your team.
- Get the most out of your existing investment in people and how to leverage that investment.
- Advance your career by reinforcing your ability to effectively lead a team.
- QA and Test Managers
- Aspiring QA and Test Managers
The program requires basic testing knowledge or experience. Technical knowledge is not a pre-requisite.
Program Information
This course is presented on an in-house basis only unless offered as a special public course. Contact us for information about how to bring this course into your organization.
What is a Leader?
How to Grow as a Leader and Person of Influence
Building Relationships
Maturing as a Leader
The Role of Credibility as a Tester and Leader
Building Credibility
Keeping Credibility
Damage Control - Rebuilding Lost Credibility
Exercise - The Testing Apprentice
The Top Ten Challenges of Software Testing
Exercise - Self-Assessment
Influencing Your Team
Seven Ways to Multiply Team Value
More About Mentoring and Apprenticeships
The Value of Delegation
Exercise - Sharing Your Knowledge
The Coaching Model
The Law of the Niche
Dealing With Weak Links
Building Your Team’s Skills - Training vs. Learning
Exercise - Self-Assessment
Conflict Resolution
Exercise - Conflict Resolution
Influencing Those Outside Your Team
Communicating with Purpose and Clarity
Being an Advocate for Your Team
Communicating Your Value
Standing Firm
Exercise - The Deadline
Knowing When to Make Your Message
Informally (The Elevator Talk)
Formally (The Presentation)
Knowing How to Make Your Message
Persuasion
Consistency
Value-Focused
Dealing with Data
Exercise - The Elevator Talk
Influencing the Process
Learning from Defects
Learning from Active Feedback and Failure
Process Improvement without Process Improvement Models
Becoming an Agent for Change in Your Organization
Starting Small - The "Skunkworks" Approach
Celebrating and Rewarding Success
Creating Your Action Plan
Identify Your Goals
Short-Term
Mid-Term
Long-Term
- Course notebook with slides and worksheets
- You will have the information needed to be an effective test team leader.
Last Updated on Tuesday, 10 May 2011 19:17
