Rice Consulting Services specializes in software testing training and software testing consulting. We equip you to test your systems better and faster so you can focus on your business instead of technology problems.

With over 30 years experience in building and testing IT systems, we can bring the expertise you need to be successful in meeting your business goals and increasing profits.


Buy the Book!

Surviving the Top Ten Challenges of Software Testing

Randy's book, Surviving the Top Ten Challenges of Software Testing, will help you solve some of your toughest testing problems: people problems!

Click on the image to buy it from Amazon.com.

Home Training Course Catalog Interactive Workshops Process Improvement Using Root Cause Analysis
Process Improvement Using Root Cause Analysis Print E-mail
Written by Administrator   
Tuesday, 03 March 2009 21:16


1 Day

"The greatest value of a defect is to learn from it." That's a key concept in our software quality training courses. The question is, however, "How do we learn from defects and prevent them from happening again?"

This workshop is designed to teach people how to improve any process by using proven techniques and processes for identifying and correcting root causes of problems. This is a very experiential course, with more exercises than lecture. Practical exercises and case studies are used to allow people to identify root causes and design process improvement.

 

Return on Investment 
  • Learn how to get the most value from a defect or a mistake by preventing it from occurring in the future.
  • Understand the process for identifying root causes of problems.
  • Learn how to get information effectively through interviews.
  • Learn how to modify existing processes and convey them to your organization.
  • Get the most out of your existing investment in processes and how to leverage that investment.
  • Advance your career by reinforcing your process analysis expertise.

Who Will Benefit
  • Test analysts and testers
  • QA analysts
  • Business analysts
  • Facilitators
  • Developers
  • IT managers
  • Project managers and team leaders
  • Anyone interested or responsible for process improvement!

The program requires only basic IT knowledge or experience. Testing knowledge or experience is not a prerequisite.

 

Program Information

This course is presented on an in-house basis only unless offered as a special public course. Contact us for information about how to bring this course into your organization.

 

Content and Structure

Topics

  • How To Define the Problem and Collect Data

  • How to Perform an Analysis of the Current Situation - Current State Analysis

  • How to Identify Opportunities for Process Change - Gap Analysis

  • Control Barrier Analysis

  • Charting Events And Causal Factors

  • How to Conduct Effective Interviews to Gather Information

  • Determining Root Causes Of Failures

  • Making Process Changes

  • Documenting Your Findings in Writing

Resources

  • Checklists and Templates
  • Glossary
  • Bibliography

Deliverables

  • Course notebook with slides images, worksheets, checklists, complete examples and supporting text
    • Last Updated on Saturday, 17 October 2009 21:54
     

    Sign Up For The Free Software Quality Advisor Newsletter

    We never sell or release your infomation to any other organization.
    Your Name
    Your E-mail Address

    Testimonials

    Here's What Our Clients Say

    "Thanks to Randy's expertise and talents our team is on their way to an improved quality product!" 

    Allace B. Buchmelter, Manager of Quality Assurance
    CyberMetrics Corporation

    "I was your student in Software Testing Foundatation Level Course, and I recently successfully passed the exam with the score of 97%. I want to thank you very much for your excellent course which made me capable to achieve this certification. Without your course I could not do that. May I wish you all the best in your life and work!"

    Victor Minkovski

    "Randy really spoke to the real world of testing - I could fully relate! I'll be back for the full basic course!"

    B.K. - Structured UAT Participant

    Who's Online

    We have 5 guests online